Refunds and right of withdrawal

§1What you are buying

We sell digital content: credit packs for match analyses and AI reports, and 30-day access to a paid plan. Every purchase is a one-off payment — nothing renews automatically and there is no contract to cancel.

Performance begins as soon as the payment clears: credits appear on the account and plan access starts running from that moment.

§2Right of withdrawal and the declaration at purchase

Consumers may withdraw from the contract within 14 days without giving a reason. For digital content delivered immediately this right lapses where the consumer expressly requested that performance begin before that period ended and acknowledged losing the right (art. 38(13) of the Polish Consumer Rights Act).

That is why we ask for a separate declaration to that effect before every payment. Without it the payment is not started. We store the wording, the date and the terms version with the account, and send them to the account e-mail on request.

§3When we refund

• Unused credits — refunded in full on request made within 14 days of purchase.
• Partly used credits — we refund the amount matching the unused part.
• Plan access — refunded pro rata for the unused days, if the request arrives within 14 days of purchase.
• A service we failed to deliver through our own fault (an outage, a wrongly counted allowance, an analysis that did not generate although a credit was taken) — refunded in full, with no time limit and regardless of the declaration given.

A refund is not due merely because an analysis turned out to be wrong. The service delivers an analysis, not a match result — see "What the service is not" in the terms.

§4How to request a refund

Write to office@ml-devworks.com from the address linked to the account. Your username and what the request concerns are enough. No form and no justification are required.

We reply within 14 days. Money goes back by the same method it arrived — card, BLIK or a Przelewy24 transfer; Stripe carries out the refund. Crediting on the bank side usually takes one to five working days and is outside our control.

Along with the refund we deduct the matching number of credits from the account, and for a plan we shorten access by the period paid for. This happens automatically the moment Stripe confirms the refund — there is nothing extra to report.

§5Complaints

The right to complain is independent of the right of withdrawal and does not lapse with it. The procedure is in the terms: write to office@ml-devworks.com, we reply within 14 days. Consumers in Poland may also turn to a district or municipal consumer ombudsman.